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Urgent help

Snapchat

Find out what you can see in Family Center and talk about contact and sharing.

For parents4 min

What you can do

  1. Look at Snapchat’s Family Center together. Use Snapchat’s own help to establish what adults can see and what stays private.
  2. Discuss a new contact asking where your child is. What would your child share, and who could they ask for help?
  3. Check who can contact your child and see what they share. Explain that a recipient can still copy an image even when you choose a limited audience.

Avoid

  • Listen first, without blaming or shaming your child.
  • Do not forward private messages, intimate images or explicit screenshots.
  • No app can protect against everything. Do not promise that it can.

For parents

Make clear that your child can get help even if they have broken an agreement.

Read more
  1. Make clear that your child can get help even if they have broken an agreement.
  2. Ask what happened without pushing for every detail.
  3. Help end contact if needed and find someone you can ask for advice.