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Urgent help

Help

Having trouble opening an app, signing in or finding saved work? Find answers about access, installation and data. If you are still stuck, contact us with the app’s name and a description of the problem without private information.

  • Can I get access?

    Create your account with email in My apps. It remembers your app choices. Budget messages can be shared with a linked parent account. Parent codes are separate from the account. Status shows what is available and what is still pending.

  • Installing an app

    Choose Install app inside the app you want. If instructions appear, they show what to choose in your browser’s menu.

  • Keep a copy of your data

    Export the information you want to keep. Review a backup before importing it to replace your current information.

  • Why will Safe Browser not open?

    Safe Browser’s web test is open. Rules and requests are saved in a private area on the server. The parent code opens app rules; it is separate from a Sprout account.

  • Describe a problem

    Tell us which app, device and browser you use, what you did and what happened. Do not send private messages or sensitive images.